Payments & Returns

accepted payments

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover) and Paypal.



Credit Card Charges

Your credit card will be charged when you place your order.

If we are not able to fulfill your order for any reason your credit card will be refunded. We strive to maintain a safe and secure environment for our customers to shop online. We are a Secure Site. This means all credit card information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.


*Returns, Refunds and Exchanges Policy*

-All returns must be shipped no later than 14 days after the order has been delivered. 

-Returned merchandise must be in its original unused condition with all original bags and tags to be returned. 

-The customer is responsible for the cost of return postage. If you are exchanging to obtain a new size, Sweater Chalet will pay the postage to reship to you.

Send all Returns and Exchanges to:

Sweater Chalet
4344 Latin Ln
Columbus OH 43220

-Please include a note in your package stating whether you would like an exchange or refund and your original order number. 

If this was a gift indicate the purchaser instead. 

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee
There is no restocking fee.

If your clothing item is in original condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee but will be responsible for return shipping.