Payments & Returns

accepted payments

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover) and Paypal.

 

 

Credit Card Charges

Your credit card will be charged when you place your order.

If we are not able to fulfill your order for any reason your credit card will be refunded. We strive to maintain a safe and secure environment for our customers to shop online. We are a Secure Site. This means all credit card information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.

Returns

Returns, Refunds and Exchanges Policy

 

You may return an item within 10 days as long as it has not been worn. *YOU MAY PURCHASE HOLIDAY GIFTS AND RETURN UP TO JAN 15*

Your item must be in its original unused condition to be returned AND INCLUDE THE TAGS.   You should return the item in its original packaging and pay the ground postage etc to return it to us.   If you are exchanging to obtain a new size, we will pay the postage to reship to you.

 

1. Please email sales@sweaterchalet.com to request a refund or exchange and we will assign you a return authorization number (RNA).  Place the RNA on outside of the shipping box.

2. Include in your package a note stating the reason for your return and the receipt.  If this was a gift indicate the purchaser instead. 

 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

 

Restocking Fee

There is no restocking fee.

 

Exchanges

If your clothing item is in original condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee but will be responsible for return shipping.