Hassle Free Returns

exchange, return, refund - no problem




Using the Returns Center below, you can create a prepaid return label with our automated system.

When we receive your return, we will refund you the balance of your return less the cost of the label.


If you would like an exchange, please include a note with your package letting us know what you would like instead.


Alternatively, you may ship your return in any manner you choose to: Sweater Chalet 4344 Latin Ln. Columbus OH 43220. 


International customers must generate their own return shipments using their local customs declarations.


Return Exceptions: Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 


Returned merchandise must be in its original unused condition with all original bags and tags.


All returns must be shipped no later than 30 days after the order has been delivered.


Returns Center


1. Click on the button above to access our automated return system.


2. You will need to enter your order number and your shipping zipcode to access your order.


3. Select the item(s) from your order you would like to return and the quantities of each. 


4. Click Submit Request to create your prepaid label. 


5. Print out your new label and place it on the outside of your return package.


6. Take the package to the appropriate service carrier. If you are using USPS, you may leave it in or near your mailbox for the local postal employee to pick up.